Get Unstuck with Crucial Conversations®!

If you feel stuck-in a relationship, in your career, at home, wherever—chances are there's a crucial conversation that's keeping you there. Based on the New York Times bestseller Crucial Conversations, these principles give you the skills you need to handle crucial conversations—principles that if practiced will yield major improvements in areas like productivity, quality, safety, diversity, change management, and personal relationships.

After more than 25 years of research in two dozen industries invoving over 25,000 individuals, we have found that:

• All relationships, families, teams, and organizations have problems.
• The difference between good organizations and the best is not how many problems they have. The difference is how respectfully and rapidly they get problems solved.
• People's ability to confront emotionally and politically risky topics (crucial conversations) with each other is the #1 predictor of rapid problem-solving.

Get unstuck and improve your results and relationships. Start today by improving your ability to handle crucial conversations. Crucial Conversations® teaches you the skills for dealing with them well.

• Books & More—Discover for yourself the New York Times bestseller "Crucial Conversations: Tools for Talking When Stakes are High." Download a brief overview and chapter sample. Order copies online. Get the book on CD (or tape). Purchase the on-the-road Audio Companion (six-CD set) to take your understanding to the next level.
• Web Seminars—Be our guest at a free conference call with one of the authors of Crucial Conversations. Spend an hour learning from a leading expert in the field of organizational development and human performance, and review the timely, essential topic of crucial conversations. Learn. Ask questions. Enjoy.
• Author Events—This three-hour event delivers an insightful and entertaining overview of Crucial Conversations to public and private audiences. For availability of a workshop in your area, click here.
• Training Course—Join peers from other organizations in our two-day training course. These seminars teach participants how to better handle crucial conversations. Class instruction aims at mastery-cognitive and behavioral. All exercises help participants boost job performance and enhance individual skills.
• Trainer Certification—Training professionals and leaders can become certified to deliver and facilitate Crucial Conversations training to their organizations (Training Course attendance is a prerequisite).
• Training Course + Trainer Certification Combo—Complete your prerequisite training and get your certification underway in one four-day effort.
• In-house Training—Our events and training courses are ideal for company meetings and private training events. Led by VitalSmarts Certified Trainers (or by one of the authors), consider this approach for rolling training out to your organization.